 Tracking your order is simple. Here are some quick answers to common questions.
Where is my tracking number?
Why is my order delayed?
According to FedEx my package was delivered, but I didn't get it.
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Where is my tracking number?
Your
order's tracking number can be accessed by logging into the account you
created during checkout. Please note that order tracking numbers are
also sent via email as soon as FedEx picks up your package at our
warehouse.
Please allow 24 to 48 hours for your order to be
processed. (We process orders and ship orders Monday through Fridays.
(We spend Saturdays with our family and do the Lord's work on Sunday).
Please
always check your junk, bulk or spam email folders if you feel you are
missing an email from Thin & Ripped. Spam filtering software may be
installed on your computer or used by your email provider or internet
service provider.
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Why is my order delayed?
We
apologize if your package has not arrived when you expected. The
majority of our orders are delivered within the 5-7 business day terms
outlined in our terms and conditions.
However, sometimes there
are circumstances beyond our control that can cause delays in processing
and shipping your order.Thanks for your patience and understanding.
Simply CLICK HERE and complete the FORM. One of our customer service representatives will look into your claim immediately.
When inquiring about an order please include:
- Your Thin & Ripped Order Number : starting with the letters "TF" , followed by 5 numerical digits(.ie. TF-12345), or your 7 digit Team Beachbody order number.
Our order numbers are in this format ONLY. If your order number is not
in this format, please cross check your records and contact the company
where you made your purchase..
Please note:
- We may not be able to help you if any of the information listed above is missing.
- We cannot assist customers that have bought items from another website or company.
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According to FedEx my package was delivered, but I didn't get it.
Before
you contact us, please ask all members of your household and neighbors
if they have seen or have received the package we sent you.
If
you still don't find it, you will need to provide us with critical
information so we can start an official investigation with FedEx.
When inquiring about an order please include:
- Order Number : starting with AB- (followed by 5 numerical digits), or your 7 digit order number.Our
order numbers are in this format ONLY. If your order number is not in
this format, please cross check your records and contact the right
vendor.
Please note:
- We may not be able to help you if any of the information listed above is missing.
- We cannot assist customers that have bought items from another website or company.
Simply CLICK HERE and complete the FORM. One of our customer service representatives will look into your claim immediately.
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